Desired Skills:
- More than 5 years’ experience working at a similar capacity in US Accounting (preferably in small & mid-size businesses)
- Sound knowledge of US GAAP & Compliances
- Potential to take more responsibility than the regular job.
- Good communication written & verbal,
- Decent analytical & presentation Skills,
- Well versed with deadline, efficiency, productivity & quality
- Able to work under pressure with minimum supervision.
Job Description:
- Monitors and coaches Expert interactions to ensure quality standards are met.
- Champions sales programs and supports skill development for: Lead pass, Attach SER / Serve‑to‑Sell outcomes
- Ensures adherence to required processes and compliance guidelines.
- Identifies performance gaps and partners with leaders to address and correct them.
- Performs outlier management to handle unusual or inconsistent performance trends.
- Uses Intuit-provided QA forms when available to document quality processes.
- Follows formal QA expectations, including : Required contact behaviors, Observation frequency, Action plans for correcting defective behaviors
Qualification:
- B. Com, M.com, Inter CA, CA, CPA, ACCA
Language Proficiency (If Any):
- English – “B2” language proficiency level or higher
Required Certifications (If Any):
- No mandatory
Computer Proficiency & specifications:
- Hands-on experience with QuickBooks Online accounting software (mandatory)
- Well versed with the different communication applications & workflow portals
- Strong proficiency in Microsoft Excel for data management and reporting
Behavioral Competencies (ASK Framework):
- Team player
- Flexible to adopt changes
- Quick learner
- Flexible with the shift time
